Privacy Policy – Hotpotato

This Privacy Policy explains how hotpotato collects, processes and protects personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who are we?

Hotpotato is a Belgian-based creative and digital agency.
If you have any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at: hello@hotpotato.be.

2. Personal data we collect

We may collect and process the following personal data:

• Contact details such as name, email address, phone number and company name
• Project-related communication and files
• Billing and payment information
• Website usage data via cookies and analytics tools

3. How we use your data

We process personal data for the following purposes:

• Managing client relationships and delivering our services
• Preparing quotations, issuing invoices and managing contracts
• Responding to inquiries and communicating efficiently
• Internal administration and compliance with legal obligations

4. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

• Contractual necessity
• Legal obligations
• Legitimate interests
• Consent, for example when subscribing to a newsletter

5. Sharing data with third parties

Hotpotato does not sell or rent personal data.
Personal data may be shared with third parties only when necessary, such as:

• Trusted service providers (e.g. hosting providers, payment platforms)
• Legal or regulatory authorities when legally required

All third parties processing data on our behalf comply with GDPR regulations.

6. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or to comply with legal obligations, such as accounting or tax requirements.

7. Your rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or request restriction of processing
• Lodge a complaint with the Belgian Data Protection Authority

To exercise any of these rights, please contact us at hello@hotpotato.be

8. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

9. Updates to This Policy

This Privacy Policy may be updated from time to time.
The most recent version will always be available on our website.

If you have any questions regarding this Privacy Policy, feel free to contact us.